Desktop management can be resource-intensive, time-consuming and thankless.
Often mundane, the activities required for desktop management score low on the list of tasks a company’s technicians prefer. Desktops are expensive to maintain, too. An SMB can spend $4000 over three years to manage and maintain a single desktop.
Blackrock’s Managed Desktop Service offers the perfect blend of Remote Monitoring software and back office services for desktops. Taking advantage of our Help Desk, which includes world class Remote Monitoring and Management tools bundled with back office services, our clients see a reduction on average of 40% of time spent providing maintenance and troubleshooting common desktop issues. Leveraging Blackrock’s Desktop Services, labor-intensive tasks can be performed without monopolizing your IT engineers’ time.
To either complement your own help desk services with our staff, or add this completely new service for your company, our U.S. based team of Level 1 and 2 technicians provide frontline support handling your company’s calls and remotely resolving issues.